Having trouble logging in or staying logged in? Here are the most common causes and solutions:
Session Timeouts
For security, users are automatically signed out after:
- Three days of no activity
- Seven days from last login
If you’re asked to log in again, this is expected. Simply enter your credentials and MFA.
MFA (Multi-Factor Authentication) Issues
If your MFA code doesn’t work:
- Make sure the time and time zone on your device are accurate.
- If using an authenticator app, confirm you’ve entered your one-time code correctly.
- If SMS is your MFA method, request a new 6-digit SMS code.
If you lose access to your MFA method, contact RTS Support.
Account Lockouts
For your security, you will be temporarily locked out after:
- 10 incorrect password attempts, or
- 10 incorrect MFA codes
You will remain locked out until:
- You click the “unblock” link emailed to you, or
- You change your password, or
- 30 days pass since your last failed attempt.
If you’re still seeing errors, or if the issue is not related to credentials, timeout or MFA, contact RTS Support.