When an invoice is placed in held status, there is an action required on your end to resolve the issue. This is typically related to image quality or missing images.
- In RTS Pro, tap Factoring at the bottom of the screen.
- In the Factoring dashboard, ensure Overview is selected at the top of the screen.
- Under Unfunded Invoices, tap the Held invoices box to view the list of held invoices.
- Tap Details > on the invoice for more information and to resubmit for processing.
- Review the held reason(s) on the invoice and tap Edit Invoice.
- Edit the invoice details or documents to resolve the invoice issue and tap Save to add the updated invoice to your drafts.
- Add any additional updated invoices to your drafts if needed.
- When you are ready to submit the purchase, tap Submit $ at the top of the screen.