If you’ve noticed an increase in spam calls and emails recently, you’re not alone. During the last few years, scammers have capitalized on the heightened public panic and distress caused by the COVID-19 pandemic. The trucking industry is not immune to this problem; attacking fuel card customers has become a popular option for scammers seeking to benefit from fraudulent activity.
Most popular fraud tactics involve someone pretending to be an employee of your fuel card company. They will contact you via phone or email to ask you for personal account information, false late payments or fees, etc. in an attempt to access your account and steal your money.
Now more than ever, it’s important to be vigilant about your financial health and pay close attention to possible spam and fraud attempts on your accounts.
How to Avoid Fuel Card Fraud
As scammers evolve, there is no sure way to completely avoid potential fraud but there are a few things you can do to spot fraud and protect your business.
- Regularly review your transaction history for any suspicious charges
- Limit the information you share, and never give out secure information over the phone or through email (such as user ID, card number, PINs and passwords)
- Never click links or attachments in messages from an unknown source
- Be cautious when answering unsolicited phone calls or opening an email from someone you don’t know
- If you are unsure, contact your fuel card’s customer support to verify the validity of the call or email
- Keep your anti-virus software and Firewall protection up to date
As a reminder, RTS Carrier Services and their providers (Fleet One and Titan) will never ask for important account details over the phone. If you suspect fraudulent activity on your account, reach out to your RTS account representative as soon as possible.