lock sitting on top of cards

During the last few years, scammers have capitalized on the heightened public distress caused by the COVID-19 pandemic and now the rising fuel costs. The trucking industry is not immune to this problem; attacking fuel card customers has become a popular option for scammers. Tactics include people pretending to be an employee of your fuel card company or scamming your information right at the pump. 

As scammers evolve, there is no sure way to completely avoid potential fraud, but there are a few things you can do to spot fraud and protect your business.

How to Avoid Fuel Card Fraud

At the Pump:

Scams at the pump mostly include skimming and shimming, which involves attaching devices directly to the fuel pump in an effort to read the magnetic strip or chip and get your pin number or zip code.  

  • Look over the card reader for anything that seems suspicious, tampered with or loose. If something doesn't seem right, go inside to pay.
  • Check the pump for stickers or other signs that indicate the pump is regularly inspected.
  • Use your fuel card to pay for fuel, instead of debit. If a scammer gets your debit card information, they have direct access to your bank account.
  • If your fuel card offers mobile fueling, use it whenever possible.
  • Try to fuel at well-lit, well-maintained stations.

Over the Phone:

Scammers may contact you via phone or email to ask for personal account information, claim you have late payments or fees, etc. in an attempt to access your account and steal your money.

  • Limit the information you share, and never give out secure information over the phone or through email (such as user ID, card number, PINs and passwords).
  • Never click links or attachments in messages from an unknown source.
  • If you are unsure, contact your fuel card’s customer support to verify the validity of the call or email.
  • Keep your anti-virus software and firewall protection up to date.
  • As a reminder, RTS Carrier Services and their providers (Fleet One and Titan) will never ask for important account details over the phone.

Be sure to regularly review your transaction history for any suspicious charges. If you see charges or suspect fraudulent activity on your account, reach out to your RTS account representative as soon as possible.

If you are interested in learning more about avoiding fuel card fraud or would like to sign up for an RTS Carrier Services fuel card, fill out the form and representative will reach out. 

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