1. From anywhere in the RTS Pro mobile app, tap More (...) in the bottom-right corner of the screen. 
2. Select ProTransport. 
3. To add billing documents (e.g., signed BOL, POD, scale tickets, lumper receipts), tap the plus sign (+) in the green circle under Documents. 
4. Choose whether to take a photo, select a photo from your image library or select a PDF from your documents. 
5. To view previously uploaded documents, tap on the trip and select the thumbnail under Documents. 

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1. In RTS Pro, tap More (...) at the bottom of the screen. 
2. Select ProTransport. 

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RTS Pro allows the Primary Contact for the account to edit and add users to your company directly from the app. 

1. In the RTS Pro My RTS dashboard, tap More (...) in the bottom-right of the screen.
2. Tap Manage Users.
3. Tap the plus sign (+) in the green circle to add a user. You can manually enter a user or invite a user from your contacts.
4. Enter name and email address, select role and tap Invite to select how you would like to send the invite (email or text).
5. Tap Done on the confirmation screen to return to User Management, or tap Invite More Users and repeat steps 3 and 4.
6. To view or edit a user, select the user’s name in the Manage Users tab. Once a change is made, the Update button will change to blue. Tap Update and a message will appear confirming the user has been updated.

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1. In the RTS Pro My RTS dashboard, tap Broker Credit Search at the top, or tap More (...) in the bottom-right of the screen and select Credit. 
2. Search by Company Name, MC # or DOT # 
3. Tap the company name to view more information.
4. To save a company to your favorites, tap the Save flag in the top-right of the screen.
5. Tap the question mark (?) to view frequently asked questions and a brief explanation of the credit rating scale.
6. If you have questions about a broker’s credit rating, please contact your factoring representative or team directly. 

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1. Log out of RTS Pro to reset your password. 
2. Open the RTS Pro app and tap Log In.
3. Select Forgot Password? 
4. Enter your email address and select Continue, or reset your password via text by selecting Reset password using my mobile phone.
5. Enter your new password twice and select Confirm. 
6. You will receive an email verification confirming you changed your password. 

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First time mobile users are required to select either English or Spanish when logging in to the RTS Pro mobile app for the first time. To change your language setting, follow the steps below.

1. In the RTS Pro My RTS dashboard, tap the profile icon in the top-left corner of the screen. 
2. Scroll down to App Info and tap Language – Idioma. 
3. Tap English or Español-Spanish for preferred language. 
4. Tap Apply or Aplicar in the top-right corner to confirm your language selection. 
5. Tap Cancel or Cancelar to leave the page without making changes.

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To use the Book It Now feature in RTS Pro, you need to be an approved carrier in the Ryan Transportation carrier network. Please reach out to your RTS or Ryan Transportation representative to get set up. 

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1. In RTS Pro, tap Freight at the bottom of the screen. 
2. To search for loads, tap the magnifying glass in the top-right corner of the screen. 
3. To book a load directly from the app, you will need to be a registered carrier. If you are not already registered, please contact your RTS or Ryan Transportation representative to get set up. 

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When an invoice is placed in held status, there is an action required on your end to resolve the issue. This is typically related to image quality or missing images. 

1. In RTS Pro, tap Factoring at the bottom of the screen.
2. In the Factoring dashboard, ensure Overview is selected at the top of the screen. 
3. Under Unfunded Invoices, tap the Held invoices box to view the list of held invoices.  
4. Tap Details > on the invoice for more information and to resubmit for processing.
5. Review the held reason(s) on the invoice and tap Edit Invoice.
6. Edit the invoice details or documents to resolve the invoice issue and tap Save to add the updated invoice to your drafts.
7. Add any additional updated invoices to your drafts if needed. 
8. When you are ready to submit the purchase, tap Submit $ at the top of the screen. 

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1. In RTS Pro, tap Factoring at the bottom of the screen.
2. In the Factoring dashboard, select Invoice History at the top of the screen. 
3. Review each invoice under Submitted. The status will present in the bottom-left corner of each invoice item.
   1. Submitted: This means your purchase has been submitted. 
   2. Processing: This means your purchase is under review by an RTS Financial account representative. 
   3. Processed: This means your purchase has been completed and your funding has been submitted to the bank for processing. Please note, when the status is processed, you may receive additional instructions regarding held, pending or denied  
   4. Held, pending, denied: If you have any invoices marked held, pending or denied, you will receive additional information on the necessary next steps. 

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